36php Privacy Policy – Your Data, Protected

1Introduction

This Privacy Policy describes how 36php collects, uses, stores, and protects the personal information of players who register and use the platform at 36php.vu. It applies to all interactions with the platform including account registration, KYC verification, deposits, gameplay, withdrawals, and communications with our support team.

By creating a 36php account, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with this policy, you should not register or continue using the platform.

This policy should be read alongside the Terms and Conditions, which governs your use of the platform as a whole. Where this policy and the Terms and Conditions overlap on a data-related matter, this Privacy Policy takes precedence.

2What Information We Collect

36php collects personal information in two ways: information you provide directly during registration and platform use, and information collected automatically through your interactions with the platform.

Information you provide directly includes:

• Full legal name as it appears on your Philippine government-issued ID.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Residential address in the Philippines.
• Philippine mobile number, used for OTP verification and account security.
• Email address, used for account notifications and support correspondence.
• Government-issued ID documents submitted during KYC verification.
• Payment account details used for deposits and withdrawals in Philippine Peso, including GCash and Maya account references and bank account details for InstaPay or PESONet transfers.

Information collected automatically includes:

• Device type, operating system, and browser information.
• IP address and general location data derived from your IP at the time of login.
• Session activity including login timestamps, pages visited, and games played.
• Transaction records including deposit amounts, withdrawal requests, and bet history.
• Cookies and session tokens used to maintain your login state.

3How We Use Your Information

Every piece of personal data collected by 36php is used for a defined purpose. The table below summarises the main categories of data use on the platform.

36php does not use your personal information for automated profiling that produces legal effects on your account, nor do we use your data to serve third-party advertising.

4When We Share Your Information

36php shares personal data with third parties only in limited and necessary circumstances. We do not sell, rent, or trade your personal information. Sharing occurs in the following situations:

• Payment processors: When you make a deposit or withdrawal, the minimum required information is shared with the relevant payment provider – such as GCash, Maya, or your Philippine bank – to complete the transaction. These providers process your data under their own privacy terms.
• Identity verification services: During KYC, document verification may be processed by a third-party identity verification provider. These providers are contractually bound to process your data only for the verification purpose and to apply appropriate security standards.
• Legal and regulatory obligations: If 36php is required by applicable Philippine law or a lawful regulatory request to disclose specific account information, we will comply with that obligation. Where permitted, we will notify you of such a request.
• Fraud prevention and security: In cases of suspected fraud, money laundering, or account abuse, relevant data may be shared with security partners or investigated internally as part of our platform integrity procedures.

5How We Protect Your Data

36php applies technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the 36php platform, regardless of whether you access it via mobile browser or desktop.
• Encrypted storage of sensitive data including government ID documents and payment account references.
• OTP-based withdrawal authorisation linked to your registered Philippine mobile number, preventing unauthorised withdrawals even if login credentials are compromised.
• Access controls that limit internal access to your personal data to staff who require it to perform their role – such as support agents handling your query or compliance staff conducting KYC reviews.
• Regular security reviews of platform systems and payment infrastructure.

While 36php takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure: use a strong, unique password, never share your OTP with anyone, and contact support immediately if you suspect unauthorised access to your account.

6How Long We Keep Your Data

36php retains personal data for as long as your account is active and for a period after account closure as required to meet legal, regulatory, and audit obligations. In practice this means:

• Account registration data and KYC documents are retained for the duration of your account and for a minimum period following account closure.
• Transaction and gameplay records are retained for a period consistent with standard financial recordkeeping requirements applicable in the Philippines.
• Support correspondence is retained for a reasonable period to allow for follow-up and dispute resolution.
• Session and device logs are retained for a shorter period primarily for security and fraud detection purposes.

When your data is no longer required for these purposes, it is deleted or anonymised in a manner that prevents re-identification.

7Your Rights Over Your Personal Data

As a registered 36php player, you have the following rights regarding your personal information:

• Right to access: You may request a summary of the personal data 36php holds on your account at any time.
• Right to correction: If any of your personal information held by 36php is inaccurate or outdated, you may request that it be corrected. Some corrections – particularly to name or ID information – require supporting documentation.
• Right to object: You may raise an objection to a specific use of your data where you believe that use is not justified by a legitimate purpose.
• Right to erasure: In certain circumstances – such as where data is no longer required for the purpose it was collected – you may request deletion of your personal data. Note that some data must be retained for legal compliance reasons even after account closure, and erasure requests cannot override those obligations.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.

To exercise any of these rights, contact the 36php support team through live chat within the platform or by emailing [email protected]. Requests are handled within a reasonable timeframe. In some cases, identity verification may be required before a request can be fulfilled.

8Cookies and Tracking

36php uses cookies and similar technologies to support platform functionality. The cookies used on the platform fall into two categories:

• Session cookies: These are temporary cookies that allow the platform to maintain your login state during an active session. They are deleted automatically when you close your browser.
• Preference cookies: These store non-sensitive settings such as your preferred language or display options to improve your experience on return visits.

36php does not use third-party advertising cookies, social media tracking pixels, or behavioural analytics cookies that build profiles of your activity outside of the platform.

You can disable cookies through your browser settings. Disabling session cookies will prevent you from staying logged in to your 36php account, but will not affect your ability to browse the platform's public pages.

9Players Under 21

36php is strictly an adult gaming platform for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age is verified during the KYC process using a Philippine government-issued ID. If we become aware that an account has been registered by someone below the age of 21, that account will be immediately suspended and any balance will be handled in accordance with our Terms and Conditions.

If you believe that a person under 21 has registered on the platform, please contact the support team immediately at [email protected].

10Changes to This Privacy Policy

36php may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When updates are made, the revised policy will be published at this page with an updated date shown at the top.

For material changes that affect how your personal data is used, 36php will make reasonable efforts to notify registered players through an in-platform notification or email to your registered address. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically so you are always aware of how your information is being handled.

11Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, the 36php support team is available 24 hours a day, seven days a week. Support is provided in both English and Filipino.

The easiest way to reach us is through the live chat feature within the platform when you are logged in to your account. This ensures your query is linked directly to your verified account record for faster resolution.

You can also contact us by email at: [email protected]

For account security concerns, always contact us from within your logged-in account session where possible. Never share your password or OTP in any communication with the support team – a legitimate support agent will never ask for either of these.